FAQ

WHERE DO I START?!

Check out our online store and instagram page to see what hire inventory we have on hand. Checking instagram (@sundaybesteventhire) is a great way of staying on top of our latest additions, before they get uploaded to our website.

Make a list of the items you’re interested in hiring. You can see available quantities for each item by clicking on the ‘quantity’ drop down menu. Then pop us an email with the following deets and we’ll get back to you with a quote and availability:

Your name
Contact Phone
Event Date
Venue (this is required for delivery fees)
List of hire items (pls include quantities)
Is delivery required?

We’ll get back to you as soon as we can. Please note, due to the nature of our business, we are quite often out of the office setting up events, so please allow a couple of days.
 

DO YOU HAVE MINIMUM SPEND?

Yes. It is a minimum spend of $200 for pick up, and $500 spend for deliveries. Locations further afield than the Gold Coast may be higher.
 

HOW MUCH IS DELIVERY?

We take many things into consideration when calculating delivery fees such as location, travel time, fuel, mode of transport required (e.g. van, truck, multiple vehicles etc). Any delivery prices stated in the online store are approximate and subject to full street addresses being provided.

Please also note, whilst we like to keep these fees as low as possible, we do have to take into consideration the labour time packing and unloading at the destination, and repeating this all again on collection. Under no circumstances do we calculate delivery fees to make a profit.
 

CAN WE PICK UP?

We do allow certain items to be picked up. As the client, you will be responsible for bringing a suitable vehicle, moving blankets, tie down straps and any other bits and pieces to ensure the safe transportation of inventory. A security deposit will be required.

Hire pieces must be returned within three (3) days (by appointment), otherwise further hire charges apply.
 

HOW DO I SECURE HIRE ITEMS FOR MY EVENT?

Once we’ve sent you a quote, and you’ve accepted (Hooray!), we’ll convert your quote into an invoice. The invoice will include our bank details. You will need to pay a 25% non-refundable deposit to secure the items for your event. No hire items or dates can be reserved without a deposit.
 

WHAT IF I NEED TO CANCEL?

Should you need to cancel your event and notify us more than 30 days in advance, we will refund monies paid, less the 25% deposit paid. Cancellation within 30 days of the event forfeits all monies paid. This is to cover us for lost hire opportunity.

DO YOU WORK WITH STYLISTS AND PLANNERS?

Sure do! If you’re a stylist or planner, get in touch. We’d love to talk more about how we can work together on making some memorable events!